Shipping Policy
Shipping Notice
The Canada Post strike has resolved and we have re-activated our Canada Post deliveries, but we are continuing to suspended all delivery time guarantees due to slow downs across the delivery network. Purolator will continue to be a courier option in some areas. Expect delays in all order delivery times. We apologize for the inconvenience this may cause. We will re-instate delivery guarantees once Canada Post does so themselves.
Any order placed from the Territories, PO Boxes, or select rural postal codes will be delivered via Canada Post.
Free Shipping Offer
For a limited time, Eclipse is offering FREE GROUND SHIPPING on all online orders over $75 (after applied discounts and before taxes). Gift cards and shipping do not count towards the purchase total. The cost of shipping will be automatically deducted during the checkout process for all eligible orders. No coupon code is required. The Free Shipping Offer does not apply to orders being shipped to Yukon, Northwest Territories, and Nunavut.
Shipping Costs
During the Canada Post Strike we have partnered with Purolator to continue delivering during the busy holiday season. Due to the overall delivery network slow down caused by the labour disruption we expect noticeable delays in delivery times.
|
Shipping Method |
Shipping Charge |
Delivery Time (Business Days) |
|
Ground |
$8.95 (When order is under $75) |
4-9 Days (expect delays) |
|
Air - not available at this time
|
Shipping costs will be calculated during the checkout process once you have entered your shipping address or pick-up location. |
1-4 Days |
|
Yukon - Ground
|
Flat Rate: $8.95 |
7-14 Days |
| Northwest Territories & Nunavut - Ground
(Expeditied parcel) |
Flat Rate: $15.95 | 7-14 days |
*Please note: Listed delivery times here and displayed during checkout do not include order processing time (this can add up to 1-2 business days to the total delivery time).
Canada Post Air Stage Communities
We provide shipping service to all Canadian postal codes. However, some northern and remote areas of Canada designated by Canada Post as "Air Stage" have longer estimated delivery times. If you live in one of these communities ground shipping can take 7-14 days to be delivered. Air (XpressPost) can take 4-8 business days to be delivered to these areas.
Please click here here for a list of Canada Post Air Stage communities.
In-Store Gift Cards
Eclipse In-Store Gift Cards purchased online will be sent by ground postal service at no charge. For orders containing both merchandise and Eclipse In-Store Gift Cards, the In-Store Gift Cards are shipped separately from the parcel containing merchandise. Please note that in-store gift cards cannot be shipped to a post office.
Orders Containing Multiple Items
For orders that contain multiple items, each item may be shipped from a different location. Therefore, you may receive each item separately, on different dates. You will not be charged any additional shipping charges should this occur.
International Shipping
At this time, eclipsestores.com only ships within Canada.
Online Purchases:
With the exception of final sale items, merchandise purchased from eclipsestores.com after November 1, 2024 may be returned in-store or by mail until January 8, 2025. Items returned by mail must be post-marked on or before January 8, 2025 to be eligible for the Extended Holiday Return Policy. In compliance with our permanent return policy, merchandise must be in its original condition with all tags attached, and accompanied by the original packing slip. Refund will be issued in the original method of payment.
Purchases made at an Eclipse, or Eclipse Basic Location:
With the exception of final sale items, merchandise purchased after November 1, 2024 may be returned until January 8, 2025. In compliance with our permanent return policy, merchandise must be in its original condition with all tags attached, and accompanied by the original receipt. Refund will be issued in the original method of payment.
Gift receipts do not qualify for a refund.
We will gladly refund or exchange within 30 days of the shipping date, all unwashed, unworn, and fully tagged eligible merchandise in its original condition in any Eclipse store, when accompanied by the original packing slip. After 30 days, we will no longer accept returns or exchanges.
Refunds will be issued in the form of payment originally used to complete the purchase. Please note that original shipping fees will not be refunded. You may exchange an online purchase in person at any Eclipse location. Unfortunately, we do not offer exchanges of merchandise purchased online by mail.
If an Online Gift Card is used for payment, all returned products must be sent by mail in order to receive a credit on your Online Gift Card. If returned in-person, an in-store gift card will be issued.
Note on PayPal orders: To receive a credit on your PayPal account, products must be returned by mail. For in-person returns to store, an in-store gift card will be issued.
To return the item by mail, you must enclose the original packing slip with the item. Keep a copy of this document for your records.
If you do not have your original packing slip, include the following information with your return:
- Billing name, address, and phone number
- Shipping name, address, and phone number
- Order number
- Reason for return
Pack the items securely in the original packaging if possible. Ship your return package to the appropriate address below:
|
Canada (excluding NL)
5768 Royalmount Ave. Montreal, QC H4P 1K5 |
|
|
Within NL
Eclipse Stores Inc.
|
Within NL
Eclipse Stores Inc.
|
Please note that it is your responsibility to ensure you ship your package to the correct location.
All return shipping charges must be prepaid. We cannot accept C.O.D. shipments.
Keep a record of the tracking number for the package you are returning to ensure that the package is returned to the eclipsestores.com office.
We do our best to ensure you receive exactly what you ordered. If we shipped you the wrong item, or if you find an item to be defective, contact our Customer Service team as soon as possible. Do not return the item before contacting us, as we may assist you with return shipping fees. If you return a defective item or an item received in error without contacting us first, you will be responsible for all return shipping charges.
Contact our Customer Service team at 1-888-883-4728 (Monday to Friday 9:00am to 5:00pm NST / 7:30am to 3:30pm EST) or at contact@eclipsestores.com. Please have your order number ready.
You may exchange an online purchase in person at any one of our Eclipse or Rio stores. Unfortunately, we do not offer exchanges of Eclipse merchandise by mail. Alternatively, you may follow the instructions for returning an item by mail and re-order a new item. Because the availability of items can change quickly, we recommend placing a new order right away.
Return Policy for In-Store Purchases
We will gladly refund, within 14 days of purchase, all unwashed, unworn, and fully tagged eligible merchandise in its original condition, when accompanied by the original sales receipt. After 14 days, we will no longer accept returns.
Refunds will be issued in the form of payment originally used to complete the purchase. If you do not have the original receipt, you will be credited the current selling price of the item(s) in the form of an Eclipse gift card. To process the refund, you will be required to give your name and telephone number. Please note that we will handle this information in accordance with our Privacy Policy.
Some items purchased in store are final sale (see list below) and are not eligible for a refund or exchange.
We will accept exchanges of unwashed, unworn and fully tagged eligible merchandise in its original condition within 30 days of purchases. After 30 days, we will no longer accept exchanges. You may exchange a purchase in person at any Eclipse or Rio location. Some items purchased in store are final sale (see list below) and are not eligible for a refund or exchange.
The following items are final sale when purchased in-store and cannot be returned or exchanged:
- Socks
- Jewellery
- Sunglasses
- Bodysuits
- Dresses
- Jumpsuits
- Rompers
- Bralettes
- Hats
- Glitter styles