Privacy Policy
Privacy Policy
Privacy Policy for Eclipse Stores Inc.
Effective Date: April 19, 2024
Eclipse Stores Inc. ("Eclipse Stores," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://eclipsestores.com ("Website"). By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. Information We Collect:
We collect personal information that you voluntarily provide to us when you interact with our Website. This information may include:
- Contact information (such as your name, email address, phone number, birthday)
- Billing and shipping information (such as your address, payment details)
- Account credentials (such as username, password)
- Communication preferences
- Information provided through surveys, feedback, or customer support inquiries
- Automatically collected information through cookies, web beacons, GPS, and similar technologies (such as IP address, browser type, device identifiers, browsing activity)
2. How We Use Your Information:
We may use the information we collect for various purposes, including but not limited to:
- Providing and personalizing our Services
- Processing and fulfilling your orders
- Communicating with you about your orders, account, or inquiries
- Improving our Website, products, stores, and social media content
- Conducting research and analysis
- Marketing and promotional purposes, including when you sign up for our newsletters
- Administering prize draws and giveaways
- Complying with legal obligations and protecting our rights and interests
These activities described above are collectively defined as the "Service".
3. How We Share Your Information:
We may share your personal information with third parties for the following purposes:
- Service providers and partners who assist us in operating our Website, processing payments, fulfilling orders, and delivering services
- Tracking and analyzing the use of Services with Google Analytics, Google Ads and Google Maps Platform APIs
- Legal authorities and regulatory bodies when required by law or to protect our rights and interests (such as in the case of fraud investigations)
- With your consent or as otherwise disclosed at the time of collection
4. Your Choices and Rights:
You have certain rights and choices regarding your personal information, including:
- Accessing, updating, or correcting your information
- Opting out of receiving marketing communications
- Deleting or restricting the processing of your information
- Objecting to certain processing activities
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.
Please contact us using the information provided below to exercise your rights or if you have any questions or concerns about our Privacy Policy.
5. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
6. Children's Privacy:
Our Website is not intended for individuals under the age of 14, and we do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected information from a child, please contact us immediately.
7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website.
8. Contact Us:
If you have any questions, comments, or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at:
Eclipse Stores Inc.
354 Water Street, Suite 401
St. John’s, NL, Canada
A1C 1C4
709-722-0311
9. Additional Information:
For more information about your privacy rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and how we comply with its requirements, please visit the Office of the Privacy Commissioner of Canada's website at www.priv.gc.ca.
Online Purchases:
With the exception of final sale items, merchandise purchased from eclipsestores.com after November 1, 2024 may be returned in-store or by mail until January 8, 2025. Items returned by mail must be post-marked on or before January 8, 2025 to be eligible for the Extended Holiday Return Policy. In compliance with our permanent return policy, merchandise must be in its original condition with all tags attached, and accompanied by the original packing slip. Refund will be issued in the original method of payment.
Purchases made at an Eclipse, or Eclipse Basic Location:
With the exception of final sale items, merchandise purchased after November 1, 2024 may be returned until January 8, 2025. In compliance with our permanent return policy, merchandise must be in its original condition with all tags attached, and accompanied by the original receipt. Refund will be issued in the original method of payment.
Gift receipts do not qualify for a refund.
We will gladly refund or exchange within 30 days of the shipping date, all unwashed, unworn, and fully tagged eligible merchandise in its original condition in any Eclipse store, when accompanied by the original packing slip. After 30 days, we will no longer accept returns or exchanges.
Refunds will be issued in the form of payment originally used to complete the purchase. Please note that original shipping fees will not be refunded. You may exchange an online purchase in person at any Eclipse location. Unfortunately, we do not offer exchanges of merchandise purchased online by mail.
If an Online Gift Card is used for payment, all returned products must be sent by mail in order to receive a credit on your Online Gift Card. If returned in-person, an in-store gift card will be issued.
Note on PayPal orders: To receive a credit on your PayPal account, products must be returned by mail. For in-person returns to store, an in-store gift card will be issued.
To return the item by mail, you must enclose the original packing slip with the item. Keep a copy of this document for your records.
If you do not have your original packing slip, include the following information with your return:
- Billing name, address, and phone number
- Shipping name, address, and phone number
- Order number
- Reason for return
Pack the items securely in the original packaging if possible. Ship your return package to the appropriate address below:
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Canada (excluding NL)
5768 Royalmount Ave. Montreal, QC H4P 1K5 |
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Within NL
Eclipse Stores Inc.
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Within NL
Eclipse Stores Inc.
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Please note that it is your responsibility to ensure you ship your package to the correct location.
All return shipping charges must be prepaid. We cannot accept C.O.D. shipments.
Keep a record of the tracking number for the package you are returning to ensure that the package is returned to the eclipsestores.com office.
We do our best to ensure you receive exactly what you ordered. If we shipped you the wrong item, or if you find an item to be defective, contact our Customer Service team as soon as possible. Do not return the item before contacting us, as we may assist you with return shipping fees. If you return a defective item or an item received in error without contacting us first, you will be responsible for all return shipping charges.
Contact our Customer Service team at 1-888-883-4728 (Monday to Friday 9:00am to 5:00pm NST / 7:30am to 3:30pm EST) or at contact@eclipsestores.com. Please have your order number ready.
You may exchange an online purchase in person at any one of our Eclipse or Rio stores. Unfortunately, we do not offer exchanges of Eclipse merchandise by mail. Alternatively, you may follow the instructions for returning an item by mail and re-order a new item. Because the availability of items can change quickly, we recommend placing a new order right away.
Return Policy for In-Store Purchases
We will gladly refund, within 14 days of purchase, all unwashed, unworn, and fully tagged eligible merchandise in its original condition, when accompanied by the original sales receipt. After 14 days, we will no longer accept returns.
Refunds will be issued in the form of payment originally used to complete the purchase. If you do not have the original receipt, you will be credited the current selling price of the item(s) in the form of an Eclipse gift card. To process the refund, you will be required to give your name and telephone number. Please note that we will handle this information in accordance with our Privacy Policy.
Some items purchased in store are final sale (see list below) and are not eligible for a refund or exchange.
We will accept exchanges of unwashed, unworn and fully tagged eligible merchandise in its original condition within 30 days of purchases. After 30 days, we will no longer accept exchanges. You may exchange a purchase in person at any Eclipse or Rio location. Some items purchased in store are final sale (see list below) and are not eligible for a refund or exchange.
The following items are final sale when purchased in-store and cannot be returned or exchanged:
- Socks
- Jewellery
- Sunglasses
- Bodysuits
- Dresses
- Jumpsuits
- Rompers
- Bralettes
- Hats
- Glitter styles