Questions about eclipsestores.com
Effective October 31st, 2023, all existing eclipsestores.com account passwords have been reset. Please click the forgot password link on the login page to access your account, or click here. All order history has also been reset – please consult your order confirmation emails to view your previous orders.
We offer full refunds, within 30 days of the shipping date, on all unwashed, unworn, and fully tagged merchandise, when accompanied by the original packing slip. Some items are final sale and cannot be returned. For more information and a full list of final sale items, visit the Return Policy section of our website.
For your convenience, merchandise purchased from eclipsestores.com can be returned to any Eclipse location free of charge. To find the Eclipse store nearest you, use our Store Locator.
We do not offer exchanges by mail. You may exchange eligible items from an online purchase in person at any Eclipse location. Alternatively, you may follow the instructions for returning an item by mail and order a new item from eclipsestores.com. For more information and a full list of final sale items, visit the Return Policy section of our website.
Contact our Customer Service Team as soon as possible at 1-888-883-4728 (Monday to Friday 9:00am to 5:00pm NST / 7:30am to 3:30pm EST). Please do not attempt to return the items without contacting us first. Please have your order number ready.
We are unable to process orders by telephone. For your security we do not accept credit card information from our customers over the phone.
We accept Visa, MasterCard, PayPal, Apple Pay, and Eclipse E-Gift Card.
You will have the option to enter a coupon or promotion code during the checkout process.
Your Billing Address is the address that is on file with your credit card company. If you do not enter this information as it appears on your credit card statement, your payment may be declined.
Your Shipping Address may be the same as your Billing Address, or it may be your home, work, or another address. Your order will always be shipped to your Shipping Address.
At this time we are only able to ship to addresses within Canada.
To make changes to your account information, please sign in on the My Account page using your email address and password. Ensure you save your changes after updating your information. If you have any issues while updating your information, contact our Customer Service Team at email@example.com.
While we do our best to keep our inventory levels high, as seasons change some styles will not be replenished as they sell out. If your size in unavailable online you may click "Notify Me When Back in Stock" to receive an email notification if we receive the style again.
Alternatively, you may use the Find In Store tool located on each product’s page to search for the item in a store near you.
You can find a link to our Size Chart in the footer on every page. It is listed under Shopping Tools.
There will be one (1) monthly prize awarded, of one (1) of the following options:
(i) One (1) $150 Eclipse Coupon. Coupon Valid Online Only. Coupon not redeemable in stores.
(ii) One (1) $150 Eclipse Gift Card. Gift Card is only valid in-store. Gift Cards cannot be accepted online.
Odds of winning depend on the number of eligible entries. Every product review counts for one entry. Dishonest reviews are strongly discouraged.
To leave a review, search or browse for the item that you would like to review. On the item page, scroll down until you find the 'Write a Review' button and fill out the review form, including your name, email address, star rating (out of 5), and any comments.
Questions about Eclipse, Eclipse Basic or Rio stores
We offer full refunds, within 14 days of purchase, on all unwashed, unworn, and fully tagged merchandise, when accompanied by the original sales receipt. Some items are final sale and cannot be returned. For more information and a full list of final sale items, visit the Return Policy section of our website.
We accept exchanges of unwashed, unworn, and fully tagged merchandise within 30 days of purchase. Some items are final sale and cannot be exchanged. For more information and a full list of final sale items, visit the Return Policy section of our website.
Because the availability of products can change quickly, there may be items available online but not in stores and vice versa. To check if an item shown online is in a store near you, use the Find In Store tool located on each product’s page.
To find a store near you use our Store Locator.
Questions about gift cards
We offer In-Store and E-Gift Cards to purchase online.
At this time physical Gift Cards cannot be redeemed online. While you may purchase an Eclipse In-Store Gift Card online, they may only be redeemed at an Eclipse, Eclipse Basic or Rio location.
E-Gift Cards are redeemable online only. If an e-Gift Card is used for payment, all returned products must be sent by mail in order to receive a credit on your e-Gift Card. If returned in-person, an in-store gift card will be issued.
In-Store Gift Cards may be purchased at any Eclipse, Eclipse Basic or Rio location in any dollar denomination. E-Gift Cards cannot be purchased in store.
Eclipse In-Store Gift Cards can be redeemed on purchases made at any Eclipse, Eclipse Basic or Rio location. E-Gift Cards can be redeemed online only.
You may reload your In-Store Gift Card at any of our stores. In-Store Gift Cards cannot be reloaded online or by phone.
E-Gift Cards are not reloadable.
Questions about our products
At eclipsestores.com and in our stores, most tops are available in sizes XS to XL, and most bottoms are available in sizes 0 through 17. However, some styles may not be available in all of these sizes. Select styles may be available in size XXL.
Merchandise, except for final sale items, with a manufacturing defect can be returned within 3 months (90 days) from the date of purchase. Please note that normal wear and tear is not considered a manufacturing defect.
Questions about our company
Our Head Office is located in St. John’s, Newfoundland and Labrador. For information on how to contact our Head Office, visit our Contact Us page.
Current job openings are listed in the Career Opportunities section of our website. You may also visit the store nearest to you to enquire about available positions.
Information about how to apply for modelling opportunities can be found on the Model with Us page of our website.
Eclipse Stores Inc. is a privately owned company and does not offer franchising.
For more information, please visit our Our Story section or email firstname.lastname@example.org.